Terms & Conditions 

Product Availability

Our website is regularly updated. However, we cannot guarantee availability. Orders placed outside our open hours (9.00 a.m. - 5.30p.m. UK time) may be subject to change. We will contact you as soon as possible if this is the case. If you place an especially high-value order, we reserve the right to contact you for further confirmation of your order details, prior to authorisation.

Payment

We have a variety of ways for you to pay.

We accept all major credit and debit cards, including:

• Visa
• Mastercard
• Maestro
• Delta

All credit and debit card transactions on this website are processed using secure on line payment systems provided by PROTX - the UK's largest independent Payment Service Provider.

IMPORTANT NOTE: PROTX WILL NOW BE KNOWN AS SAGE PAY!

As a business trading online, we take internet fraud very seriously and wanted to take this opportunity to reassure you of our security measures. It is our responsibility to ensure that your card details are not compromised while shopping withus and as such we have chosen to work with leading payment services provider Protx.

Protx provides a secure payment gateway (Level 1 PCI DSS), processing payments for over 24,000 online businesses, including ours. You may have noticed the Protx logo — a recognised mark of security — on our website and payment pages, where you enter your card details. Protx has recently informed us that from 21 April 2009 it is to change its name to Sage Pay and we wanted to make sure that, as a valued customer, you are aware of this change.

The switch to Sage Pay is a strategic move by the company, which is owned by business management software provider Sage, and services will not be affected in any way. In fact Protx, (Sage Pay) is introducing 24/7 support from 21 April 2009, making them even more accessible should we, or you need to contact them.

From a day-to-day perspective there will be no difference to the service, but we wanted to assure you of our continued commitment to security on our site by making you aware of Protx and the subsequent rebrand to Sage Pay.

If you have any questions, please don’t hesitate to contact us on 01428 788499 or via Email

Paypal.

If you prefer you may pay via Paypal. This is handled through Protx, so please go through the checkout process as normal and you will be presented with the Paypal option.

Telephone

If you prefer to pay via telephone then please call us on 01428 788499 where we will be happy to take your details.

All credit/debit cardholders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to or does not authorise payment to us, we will not be liable for any delay or non-delivery.

Returns and Cancellation

When you buy goods through petshop2u you have the same rights as when purchasing from a regular shop or showroom. In addition, you are entitled to a seven working-day 'cooling off' period, as described in the 'distance selling' section of the government website http://www.consumerdirect.gov.uk We want you to be completely satisfied with your purchases and if for any reason you are not happy please return it within 7 days and we will exchange, replace or refund it at your request - subject to thefollowing conditions:

• The goods must be returned with all accessories, packaging, instructions, etc and must be in unused condition.
• A proof of purchase must be supplied.
• You must return any free gifts that came with the product.
• We will not refund any items that have been specially made to your individual specification or personalised.
• You must also report any damaged or missing packages to the carrier at the time of receipt.

If the product is faulty or incorrect we will pay for any return costs.

If the product is what you ordered and you have simply changed your mind or you wish to exchange an item it is your responsibility to pay for the return of the item(s). We will also deduct the original carriage charges from your refund. Replacement items will incur carriage costs. If you received Free Delivery we will deduct the true cost of the delivery from your refund. This can be upto £7.95 per parcel.

We refund carriage costs only if the return is a result of our error or the product is faulty. Please do not return goods without first contacting us. Wherever possible, we will respond to your individual circumstances. For your protection we recommend that you use a recorded-delivery service when returning your item(s) back to us, as we are not liable for any loss or damage whilst in transit

We regret that we cannot accept cancellations for food items or perishable goods unless they arrive damaged, faulty or not the item ordered once they have been signed for.

If a fault occurs within 28 days of delivery, we will always offer you an exchange, replacement or refund.

To arrange for return of your goods please contact us either by email info@petshop2u.co.uk or by telephone 01428 788499 between 9.00am-5.00pm Mon-Sat. The address for returns can be found at the bottom of this page.

You must take reasonable care of the goods in your possession pending their return to Pet Shop2u. Please ensure goods are suitably packed.

This does not affect your statutory rights.

Your Email address

We collect the email addresses of those who contact us. We do not sell, rent or loan customer email addresses to any other party. We may send occasional notices relating to our products or services. If you do not wish to receive these notices, please advise us by email to info@petshop2u.co.uk or telephone 01428 788499. If you wish to advise us of a change of email address, please also contact us using the above email or telephone.

Cookies

Cookies are small pieces of text that your web browser stores on your computer when you visit some sites. PetShop2U uses some cookies that make it easier for you to use our site. For example, we may use a Cookie to retrieve your shopping cart contents on a return visit. The Cookie contains no personal information about you - it is merely a text file and the Cookie we may add is nothing more.

Errors and Omissions

We make every effort to ensure that the information on our site is accurate and up to date. We will promptly correct any errors brought to our attention. If you find an error, please contact info@petshop2u.co.uk

We cannot accept responsibility for information or opinions from third-parties contained within this site or for the content of links from this site.

Specifications are obtained from the manufacturers and cannot be guaranteed accurate. Product descriptions are for guidance only. Errors and Omissions excepted. Certain products with options on colour may from time to time be substituted for an alternative option without any prior notice. We will always do our best to supply your choice of colour but we must stress that this is only optional and can in no way be guaranteed.

We reserve the right to withdraw any item from sale, at any point prior to dispatch, for whatever reason. You will be promptly informed if such a situation arises.

Petshop2u is the internet site of

Midhurst Pets
20 Lion Mead,
Haslemere,
Surrey
GU27 1LF

Proprietor A Beadell